2084002014 (2024)

FAQs

What is the number for TransUnion identity theft? ›

If you need assistance, the TransUnion Fraud Victim Assistance Department is always ready to help at (800) 680-7289 or by email at fvad@transunion.com. The FTC can also help at (877) ID-THEFT or www.consumer.gov/idtheft.

What are TUI Instant Alert Texts? TUI Instant Alert Texts are SMS messages that are sent to opted-in users that notify TUCM customers when TransUnion receives an Inquiry on their credit report. After an initial confirmation SMS message, users will receive one TUI SMS message per new Inquiry reported.

The fastest way to place a fraud alert on your credit report is through the TransUnion Service Center. Log in or create an account to get started. You can also do this over the phone by calling us at 800-916-8800.

You will get near- instant email alerts as soon as we receive a hard inquiry lender request for your TransUnion credit report. You can refresh your credit report and score daily. You can also look for any discrepancies and take necessary actions to protect yourself.

TransUnion has suffered a handful of data breach incidents over the past 18 months, including a 2022 incident in which hackers obtained the personal information of up to 5 million individuals from TransUnion's South Africa division.

To report identity theft, contact: The Federal Trade Commission (FTC) online at IdentityTheft.gov or call 1-877-438-4338. The three major credit reporting agencies.

Yes, it is generally safe to provide your Social Security number to TransUnion when necessary, such as when placing a fraud alert on your credit report or disputing errors. TransUnion is one of the three major credit reporting agencies and is required to maintain strict security measures to protect consumer data.

If you want to change your freeze over the phone, call us at 800-916-8800 and we'll verify your identity by asking for your name, date of birth, address, and Social Security number. We may also ask additional questions to verify your identity.

**Consumer relations support:

If you're a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please contact our Consumer Relations Department at 800-916-8800.

What is TransUnion complaint number? ›

By telephone: Simply call 1-800-663-9980 to reach a TransUnion representative who can assist you.

TrueIdentity is our basic identity protection product, which comes with TransUnion credit report access, monitoring & alerts.

Your personal information, such as name, address, date of birth, and Social Security Number, is reported to TransUnion by your creditors.

Educational resources to help you understand your credit report. Identity protection, including 1-touch TransUnion & Equifax credit locks, ID theft insurance and instant inquiry alerts. Offer Details: Subscription price is $29.95 per month (plus tax where applicable)

TransUnion has been in the business of enabling trust for over 50 years as a credit reporting agency. Decades of stewarding and analyzing data have given us a holistic understanding of consumer identity.

Security freezes

Under federal law, you can freeze and unfreeze your credit record for free at the three nationwide credit reporting companies – Experian, TransUnion, and Equifax. A security freeze, also called a credit freeze, stops new creditors from accessing your credit file until you lift the freeze.

How do I update fraud alert or active duty alert contact information on my Equifax credit report? You can update your fraud alert or active duty alert contact information at any time. Please call (800) 525-6285 for assistance.

Through a series of questions based on your credit report and personal information, or through a one-time Security PIN sent to your phone, we are able to confirm your identity.